Can Icelandair be any LESS helpful ?

So you want to visit Iceland. Great idea. Just don't fly Icelandair!!! We left for 8 days in Iceland before heading to Greece for friends 25th anniversary. Paid for Economy Comfort just to have the pleasure of not having our bags arrive with us. Now the story gets really interesting. After waiting an hour along with probably 30 other passengers we hear a faint message that all baggage from our flight has been offloaded and to go another location to complete some paperwork. The bags were 1) removed from the plane because it was TOO HOT or 2) there was an equipment malfunction at YVR and one container never reached the plane in time? I have to ask if either situation occurred why did the plane depart early? Icelandair disavows any responsibility because they have nothing to do with handling the baggage ergo they refuse to provide even a minimum of compensation. Oh, that's if I don't include rhe wonderful emergency bag of necessities handed to all of us. When will the bags arrive? Maybe in 2 days on the next flight from YVR, no they cannot get the bags here any quicker by rerouting them through another hub. Did I mention that Icelandair want you to wait 6 days before making any contact with them and then only by the Internet. Ok our bags arrive at KEF (Reykjavik) airport at 06:00 hrs but will not be delivered to first location until sometime between 15:00 & 19:00 hr because they cannot be picked up until 13:00 hr. There have been two working days to set the deliveries up and they cannot coordinate an earlier pick up and delivery process. We left Reykavik at 10:00 hr for our next location and informed them of our new location about 08:30, they replied about an hour later indicating an update of our info was proceessed and they will deliver the luggage to the new location. But wait during our 6 hr+ drive (without Internet service) they sent another message that our bags will arrive and be delivered the following day by 15:30 hr. This is now 4 days, half of our time in Iceland without any of the items we had packed for the cooler climate here. Now we get back to our hotel at 16:00 hrs and what do we find? NO BAGGAGE!! We were expected to drive to the airport and retrieve the bags ourselves. Our heartfelt thanks go ou to the hotel staff that tracked down our bags and then shot out the door to go and get them for us and delivered them to our room without us asking. O Now VISA on the other hand (Because we purchased our tickets with our card) opened a claim with the smallest amount of time, if the entire process took 10 minutes it would be on the extreme end of the timeframe, and we at least we're able to buy some fresh clothing so we did not feel so slovenly. Enough of my diatribe for now and time to enjoy the wonderful hospitality of the generous people here.